Welcome to the new Moment Builder!
Our new Moment Builder UI helps you build more robust and accurate moments for your
business. This is a reproduction of our in-app Product Tour for that walks through our new User Interface.
Table of Contents:
- Keyword Signals
- Preview Signals
- AND / OR Operators
- Groups
- Legend
- Location Parameters
- Moment Settings
- Preview, Save & Enable
- Additional Resources
Keyword Signals
Begin creating your Moment by adding relevant keywords or phrases into a Keyword Signal that you want to capture across interactions. Learn how to create a Moment with Keyword Signals here.
Preview Signals
Click the Eye icon on the top-right of your Keyword Signals box to ensure your keywords are capturing the correct elements in your transcript. Learn more about Preview capabilities here.
Operators
Get more precise about the business questions you’re trying to answer. Combine two Keyword Signals together with AND / OR Operators to increase precision and accuracy. View more Operator Examples here.
Groups
If you are using multiple Keyword Signals and Operators within one Moment, you can organize them into Groups for increased precision. Use the checkbox at the top-left to select multiple Signals and combine them into a Group. Learn how to create and edit Groups here.
Legend
View the Legend to get a simplified view of the components that make up your Moment. This view is helpful if you are using multiple Signals, Operators, & Groups. Learn how to use the Legend here.
Location Parameters
Click the Location drop-down to select a location of where a Moment happens in a call. Learn More About Location Parameters here.
Moment Settings
Click the Gear icon to adjust the Settings of how you want this Moment to be applied to interactions. Moment Settings includes fields for Language, Theme (Positive, Negative, Neutral), Channel (Call, Chat), QA Category, Location, Teams. Learn More About Moment Settings here.
Preview, Save & Enable
Preview your Moment to ensure you’re happy with your results and accuracy. Press Save to finalize your edits. Once ready, toggle on Enable to apply this Moment to your interactions.
Now You’re Ready to Get Started! 🎉
- Check out our Help Desk and Observe.AI Academy documentation to learn more about Moments and the new Moment Builder.
- If you are interested in our Conversation Intelligence consulting services, learn more here.