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Observe.AI
Talkdesk
Talkdesk FAQ's

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Can Observe provide a link to the transcription via API
When agents get deactivated in TD does the call recording still save in Observe.AI
Can trials be extended?
When a moment is created, will it reflect on historical data?
Can we delete or move moments to different categories
Can I get the list of top 25 percentile agents based on one specific category - say compliance?
How do you improve accuracies
Does Observe.AI have reporting
I don't see voicemails from my Talkdesk instance into Observe.AI
Is there an Observe.AI user guide

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Can we get previous calls into Observe.AI

Lisa Chong

February 18, 2020 18:51
Updated

No, calls that happen after the installation of the app only appear on the Observe.AI platform

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