Can Teams Also Be Used For Groups

Yes, the Teams feature can also be used to designate specific groups within your organizationTeams

Teams is a powerful grouping tool within Observe.AI. The Teams feature can be used to group individual users or types of calls based on metadata. E

Examples of ‘Teams’:

• ‘Sales Team A’ - comprised of a set list of agents
• ‘Calls Type A’ - comprised of all calls meeting certain metadata, for example, outbound calls from a certain ring group 
• ‘Default Team’ will include all agents and all calls

Below is a short video reviewing the Teams Feature