Yes, the Teams feature can also be used to designate specific groups within your organizationTeams
Teams is a powerful grouping tool within Observe.AI. The Teams feature can be used to group individual users or types of calls based on metadata. E
Examples of ‘Teams’:
- ‘Sales Team A’ - comprised of a set list of agents
- ‘Calls Type A’ - comprised of all calls meeting certain metadata, for example, outbound calls from a certain ring group
- ‘Default Team’ will include all agents and all calls
Below is a short video reviewing the Teams Feature