We improve the accuracy of the models and the transcriptions only based on the feedback we receive from the customers within the tool.
You can leave feedback on anything that went off from its usual behavior from within the tool. Please follow the steps below:
1. Go to the snippet of the call where it needs improvement
2. Click on the 'Flag'(report snippet) symbol on the right corner to leave the feedback
3. Chose from the dropdown on what type of error it is and leave additional comments
This goes into our machine learning models and our team also looks into it manually to improve the accuracies going forward.