If using one Keyword Signal, the auto backfill will occur and take about 2-3 months. The exact range is dependent on the day the moment was edited (when a moment is first created).
We will backfill for the current month along with the previous two months. For example, if a moment was edited on the tenth of the month, we will backfill those 10 days and then two months. If a moment was edited on the 20th of the month, we will backfill the 20 days of the month and then the two months.
If using more than one Keyword Signal, the auto backfill will not occur and will apply to calls moving forward.
When a moment is edited at a later date after enablement, the moment is not automatically backfilled. The modifications would apply to calls going forward. If backfill is needed, please reach out to our Support Team.
If you see the following message under Moment Settings, the moment will not automatically backfill.