1. Your Observe.AI journey begins by downloading the application from the app connect store!
NOTE***
The pricing reflected on the first screen during the download process is NOT associated to your account. The pricing negotiated with the Talkdesk Team is the final pricing.
2. Once downloaded, your credentials will be verified, then our one-click integration will fetch your user information. All 'enabled' users (users YOU select to have Observe.AI access) will be synced to the application with a unique ID. You will have an opportunity to select their User Roles as well.
3. A member of the Observe.AI Team will Activate your account within 24 hours and contact you regarding Onboarding
4. Once activated, calls will flow into the application each hour.
NOTE***
Calls recorded prior to downloading Observe.AI will not be added to the application. If historical call recordings are needed please speak with your Observe.AI CSM. If you do not have an assigned Observe.AI CSM, please send an email to support@observe.AI with your request and a member of our team will respond.