Three standard User Roles exist in the Observe.AI application - Admin, Supervisor, and Agent. Custom roles can also be created. To create a custom role, please contact your Observe.AI CSM. If an Observe.AI CSM is not assigned to your account, please email us at support@observe.AI and a member of our team will assist with your request.
|
Permission |
Admin |
Supervisor |
Agent |
|
Scorecard View |
All Calls |
Calls for associated Teams |
Calls taken by that Agent |
|
Calls View |
All Calls |
Calls for associated Teams |
Calls taken by that Agent |
|
Leaderboard View |
All Calls |
Calls for associated Teams |
Calls taken by that Agent |
|
Analyze View |
All Calls |
Calls for associated Teams |
Calls taken by that Agent |
|
Moments Configuration |
Yes |
No |
No |
|
Settings Configuration |
Yes |
No |
No |
|
Inbox |
Inbox for that User |
Inbox for that User |
Inbox for that User |