When creating a Moment in Observe, one of the Moment settings will define what category the moment should be placed under.
The bold text on the scorecard tab represents the categories associated with Moments that have been established in your Observe.AI dashboard.
Once a moment is created and turned on, it will show on the scorecard under the category associated with the moment.
Clicking on a moment tile under Scorecard will navigate you to the list of calls containing that moment.
*Note: These tiles cannot be shifted around.