Currently, when an agent is deactivated in TD, we’ll keep all their data in our database but we won’t have the calls and info of the inactive agents in the dashboard.
When agents get deactivated in TD does the call recording still save in Observe.AI
Currently, when an agent is deactivated in TD, we’ll keep all their data in our database but we won’t have the calls and info of the inactive agents in the dashboard.
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