Use Filters to drill down further into Leaderboard data. Filters allow you to see the exact number of calls associated with a column on the leaderboard. Think of this as doing quick math.
Example: Selecting ‘Supervisor Escalation’ from the Edit Columns Tab, will display the total number of calls taken during the time frame AND the percentage of calls associated with each column.
Using the Filter will allow you to see a dynamic group of calls.
