How to add a New User to Observe.AI

Observe.AI users fall into two categories:

• Individuals whose calls are being processed in the platform (generally, Agents)
• Individuals who will be accessing the platform for call insights and Quality Assurance needs (generally, admins, supervisors, QA analysts) 

Agents are automatically added as new users through call processing. 

To add admins, supervisors or QA analysts please contact your Observe.AI CSM.

If an Observe.AI CSM is not assigned to your account, please submit a support request using these instructions.