What is the Leaderboard?
Leaderboard - ‘Stack ranking’ of agents
- The Leaderboard tab is used to compare metrics across agents.
- It helps you quickly understand which agents are top performers or bottom performers across various metrics.
Understanding the layout of the Leaderboard tab
This tab shows a list of calls based on your View and Filter selections.
- Allows you to select different columns (See 'Edit Columns') to see how agents perform across several different metrics
- Quick visibility into which agents are driving potential bad behavior on their calls
By default, several categories of Moments will be displayed in the left-hand panel. The main panel will display the Name and Total Calls.