What is the Analyze Tab?
The 'Analyze' tab is centralized location to:
- Search through the call transcriptions
- Find call drivers and see how your agents are handling their calls
- Provide solid feedback to your management team
Understanding the layout of the Calls tab
This tab shows a list of calls keywords and exact times.
- Search calls by keyword and or phrases
- Find the exact time the keyword and or phrase occured on the call
- Easy navigation through your search by having the keyword and or phrase highlighted for you