Hi!
As Observe.AI continues to grow and expand our capabilities we continue to evolve our UI. Adding omni-channel capabilities such as Web Chat and Email is one of the exciting additions coming in 2021.
In order to prepare for our omni-channel addition, we are adding a new column to represent the channel associated with the interaction. You will see the change when you access Observe.AI on January 27, 2021.
The new UI change will reflect on the Calls, Leaderboard, Moments, and Evaluations tabs and will display your Channel options within a new column. Here is a visual of the new layout for each tab:
Calls Tab
New “Channel” Column
Leaderboard Tab
New “Channel” Column
Moments Tab
New “Channel” Column
Evaluations Tab
New “Channel” Column
