In this article, you will learn about
In order to gauge the effectiveness of a moment, you can leverage three options available when it comes to previewing moment performance.
- Preview Key Phrase
- Preview Keyword Signal
- Preview Moment
Preview Key Phrase
In the Moment Builder, locate the chosen phrase and select the ‘eye’ icon next to the trash bin.
Preview Keyword Signal
In the Moment Builder, locate the Keyword Signal and select the ‘eye’ icon next to the trash bin.
In the upper right corner of the Moment builder, select the ‘Preview Moment’ button to see the performance for all Keyword Signals in the Moment.
If you want to understand how your keywords or phrases perform against only certain groups of calls, you can use the ‘Filter’ option to customize the view and filter settings.
Results BEFORE filtering:
Results AFTER filtering: