The transcription has the following features:
- Comment: Ability to leave a comment. If agents have access to Observe.AI, the agent gets an email notification letting them know a comment has been left so they can review it. Otherwise, comments are good to house general internal notes. All comments the user has left can be found under the ‘Inbox’ tab on the right side of the main toolbar.
- Report Snippet: Tool used to give feedback to Machine Learning engineers on ways to improve AI models. This input is collected on a bi-weekly basis for review.
- Play: Ability to start playing the recording from that point in time in transcription.