This article will walk through the foundational courses and learning plans of Observe.AI Academy.
You will learn:
What is a Learning Plan?
An Academy Learning Plan is a group of courses that have been selected for foundational learning. In Observe.AI Academy, the Learning Plans have been set up to account for the access levels of an Admin, QA Analyst, and a Supervisor.
Learning Plans & Courses
Since Learning Plans have been designed to match the access levels of Admins, QA Analyst, and Supervisors in Observe.AI, the following Learning Plans exist:
- Admin Learning Plan (Default) (all courses)
- Supervisor Learning Plan
- QA Analyst Learning Plan
The following courses have been broken up into each Learning Plan:
Analyze |
15 mins |
Admin, QA Analyst, Supervisor |
Call Details |
35 mins |
Admin, QA Analyst, Supervisor |
Calls |
10 mins |
Admin, QA Analyst, Supervisor |
Coaching |
30 mins |
Admin, Supervisor |
Evaluation Form Builder |
25 mins |
Admin |
Evaluations |
8 mins |
Admin, QA Analyst |
Help Center |
8 mins |
Admin |
Leaderboard |
18 mins |
Admin, Supervisor |
Moments |
35 mins |
Admin, QA Analyst |
Role Management |
10 mins |
Admin, Supervisor |
Scorecard |
18 mins |
Admin, QA Analyst, Supervisor |
Team Dashboard |
12 mins |
Admin, Supervisor |
Team Management |
12 mins |
Admin |
User Management |
15 mins |
Admin, Supervisor |
Welcome to Observe.AI |
18 mins |
Admin, QA Analyst, Supervisor |
Admin (Default) |
269 mins (About 4.5 hours) |
QA Analyst |
139 mins (About 2.3 hours) |
Supervisor |
181 mins (About 3 hours) |